Question 1

1. What issues do you help with?

Accepted Answer

I support men and male youth who are experiencing anxiety, depression, stress, relationship challenges, school pressures, low confidence, emotional regulation issues, and major life transitions.

Question 2

2. Who do you work with?

Accepted Answer

I work with:
Adult men
Male youth ages 14–17
Parents of youth clients (for consultation)

Question 3

3. Do you offer virtual counselling?

Accepted Answer

Yes. All services are available in-person or online through a secure, encrypted, PHIPA-compliant video platform.

Question 4

4. Do I need a referral?

Accepted Answer

No referral is needed. You can book directly through the website.

Question 5

5. Are your services covered by insurance?

Accepted Answer

Many benefit plans cover counselling provided by a Registered Social Worker (RSW).
 Check your plan for:
Coverage for “Social Work” or “Registered Social Worker”
Annual maximums
Requirements for receipts
Receipts are provided after each session.

Question 6

6. What happens in the first session?

Accepted Answer

The first session includes:
Reviewing informed consent
Discussing your goals and concerns
Gathering background information
Beginning to identify practical strategies
It is a comfortable, conversation-based introduction to the work.

Question 7

7. How long are sessions?

Accepted Answer

Standard sessions: 60 minutes
Extended sessions: 80 minutes
Check-ins: 30 minutes
Consultations: 15 minutes (free)

Question 8

8. What is your cancellation policy?

Accepted Answer

Cancellations require 24 hours’ notice.
Late cancellations or missed appointments are billed at the full session rate, except in emergencies.

Question 9

9. Can I attend counselling if I’m outside Ontario?

Accepted Answer

Due to licensing requirements, clients must be physically located in Ontario for virtual sessions.

Question 10

10. Do you offer emergency or crisis support?

Accepted Answer

No. If you are in crisis, please contact:
911
Peterborough Regional Health Centre – Crisis Team
4 County Crisis Line: 1-866-995-9933

Question 11

11. Is everything confidential?

Accepted Answer

Yes. Everything shared in counselling is confidential, with the exception of legal requirements related to safety, child protection, or court orders. Full details are reviewed in the first session.

Question 12

12. How often should I attend counselling?

Accepted Answer

This varies by client. Some benefit from weekly sessions, while others attend biweekly or monthly. We can discuss what works best for your goals.

Question 13

13. Do you offer evening appointments?

Accepted Answer

Yes. Evening availability is offered to accommodate work and school schedules.

Question 14

14. How do I book a session?

Accepted Answer

You can book online through the booking system on the website, or by contacting the practice directly.

Frequently asked questions